Privacy Policy

Rona the Flower Shop are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the EU General Data Protection Regulation and subsequent revisions thereof). We collect information about you for two reasons: to process your order and to provide you with the best possible service.

We will not e-mail you in the future unless you have given us your consent (except in relation to your order).

We will give you the chance to refuse any marketing e-mail from us or from any other third party companies in the future.

What information do we collect about you?

We collect information about you when you register with us or place an order for products or services. We also collect this when you voluntarily complete surveys, sign up for marketing emails, provide feedback. Website usage information is collected using cookies.

The type of information we will collect about you includes:

  • your name
  • address
  • phone number
  • e-mail address
  • credit/debit card details

The information we hold will be accurate and up to date. The information which we hold will be held securely in accordance with our internal security policy and English law.

We will never collect sensitive information about you without your explicit consent.

How will we use the information about you?

We collect information about you to process your order, manage your account and, if you agree, to email you about other products and services that may be of interest to you.

Marketing

We would like to send you information about our products and services. If you consent to receive marketing, you may opt out at a later date. You have the right at any time to stop us contacting you for marketing purposes.

Access to your information and Correction

You have the right to request a copy of the information that we hold about you.  If you find any inaccuracies we will correct it promptly, or you can request for all data held to be removed completely. Should you require a copy of such information, please write to us at:

Rona the Flower Shop
33 Widnes Road
Widnes
Cheshire
WA8 6AZ

We will not charge for this service, however a reasonable administration fee may be incurred if a request is unfounded or excessive. Information will be provided within one month of receipt.

Cookies

We may use technology to track the patterns of behaviour of visitors to our site and compile statistical reports on website activity. This can include using a "cookie" which would be stored on your browser, and collects internet log information. Cookies are also used as a further means of ensuring private and secure purchase sessions are operated within the site.

You can usually modify your browser to prevent this happening (for example, using Internet Explorer select 'internet options' from the 'tools' menu, then click 'security', followed by 'custom level' and select 'disable cookies').

The information collected in this way can be used to identify you unless you modify your browser settings.

Data

Every time you connect to our website we store a log of your visit which shows the unique number your machine uses when it is connected to the internet (IP address). This tells us what you looked at; whether the page request was successful or not and which browser you use to view the pages. The use of this data is strictly for statistical purposes only. This helps us to understand which areas of the site are of particular interest and also which pages are not being requested. It also tells how many people are visiting the website in total.

Data collected will not be shared with any other companies for marketing purposes.

Changes to our privacy policy

We keep our privacy policy under regular review and we may amend this policy from time to time. If we make any substantial changes in the way we use your personal information we will notify you by email or an announcement on the website. This policy was last updated 15th May 2018.

How to contact us

If you have any questions/comments about our privacy policy or the information we hold about you, please contact us via

Rona the Flower Shop
33 Widnes Road
Widnes
Cheshire
WA8 6AZ